# Support

Help for Vocal Extractor: Karaoke Maker on iPhone. This page is the App Store support URL.

[Email TQTechOfficial@gmail.com](mailto:TQTechOfficial@gmail.com)

## Restore a purchase

If you already paid for Pro on this Apple ID, open Karaoke Maker → Settings or the upgrade page → Restore membership. Apple confirms the purchase. We do not see your card details.

## Cancel a subscription

Monthly and yearly Pro plans renew until you cancel. On iPhone: Settings → [your name] → Subscriptions → Karaoke Maker Pro. Turn off auto-renew at least 24 hours before the period ends. Deleting the app does not cancel the plan. Lifetime does not auto-renew.

## Free conversions

The first three conversions are free. Recuts of a song you already converted do not use another free conversion. After that, Pro unlocks unlimited songs. Free conversions need a network check. The first launch may also need the internet to install the vocal model.

## A song will not convert

- Use a file the app can decode: MP3, WAV, AIFF, AAC, or M4A. DRM-protected streams are not a supported import path.
- Connect to the internet the first time so the vocal model can install.
- Results vary by song. Some voices may still be heard a little.

[How to remove vocals on iPhone](https://karaoke-maker.pages.dev/guides/how-to-remove-vocals-on-iphone.md)

## Export and Files

After conversion, choose MP3, M4A, WAV, or AIFF, then save to Files or to the in-app library. WAV and AIFF are Pro. [How to export karaoke as MP3](https://karaoke-maker.pages.dev/guides/how-to-export-karaoke-mp3.md)

## Sing along and the microphone

Sing-along is Pro. Allow the microphone in iPhone Settings if recording does not start. Close other audio apps and try again. [How to record karaoke on iPhone](https://karaoke-maker.pages.dev/guides/how-to-record-karaoke-on-iphone.md)

## Songs and privacy

Songs stay on this iPhone. An account is not required. Read the [Privacy Policy](https://karaoke-maker.pages.dev/privacy.md) and [Terms of Use](https://karaoke-maker.pages.dev/terms.md).

## Still stuck?

Email [TQTechOfficial@gmail.com](mailto:TQTechOfficial@gmail.com). Include the iPhone model, iOS version, and what you tapped when it failed. Do not send song files unless we ask.